Classroom Live Course Fees:
Course Fees cover all applicable course materials, and your Certificate of Completion. Course Fees does not include any parking
expenses you may incur.
Course Locations:
For Classroom Live courses, always double-check your confirmation letter for the exact course location. Please contact the training SPOC specified in the Confirmation letter for guidance.
Course Schedule:
Standard Classroom Live courses begin at 9:30 a.m. and conclude at about 6:30 p.m. each day. However, please note boot camps and other specific courses may have extended hours and will often run well into the evening. Inquire for specific details.
Course Fees:
Course Fees cover all applicable course materials and
course Lab access depending on the course chosen. Please
confirm your Course fee applicable access with the GK Cloud Solutions
Associate prior to registration to any class.
**This
is NOT APPLICABLE for Digital Courses.
All published course policies, terms and conditions in effect at the time of registration will be applicable, including cancellation terms, which can be found on the GK Cloud Solutions website www.gkcloudsolutions.com
Course Schedule:
Contact your education
consultant for the hours of your Virtual Classroom Live
course and please complete your system check prior to the
start of class.
Cancellation Policy:
Please see the cancellation policy section.
License Agreement for
Virtual Classroom Live:
Payment of the applicable
Course Fees gives you a personal non-exclusive,
non-transferable license to attend the registered Virtual
Classroom Live course. Transferring or sharing your license
with anyone else is a violation of the licensing agreement
and is subject to legal action.
Service Level:
GK Cloud Solutions
endeavours to provide access to the Virtual Classroom Live
learning environment for live class access. Given the
nature of local network performance conditions and the
Internet in general, GK Cloud Solutions cannot assure and
makes no warranty that access to the Virtual Classroom Live
environment will be without interruption. In all cases, the
GK Cloud Solutions help desk will support students who have
technical/performance issues.
Client Virtual
Platform Use:
In some instances, a
client will request to have their private training class
delivered on their internal synchronous learning platform.
In these cases it is the client's responsibility to provide
adequate licenses, event setup and technical support, as
well as basic training/instructions for the GK Cloud Solutions
instructor. In all cases, the client is
prohibited from loading GK Cloud Solutions training content
into the client platform. In addition, due to intellectual
property restrictions, the client is prohibited from
recording the training event via their platform. Client's
enrolled students are not to share access to the training
event(s) with others; the training event(s) and access to
any recordings of such event(s) provided by GK Cloud Solutions and Client shall be solely for their individual
students' use. GK Cloud Solutions has the right to audit
the daily student roster to validate student attendance.
The GK Cloud Solutions Virtual Classroom Live guarantee
will not apply if a client platform is used, because the
client platform may not support certain class functionality
and desired student learning experience.
Phone fees:
Some courses and training
programs feature highly interactive lab and classroom work
that requires frequent collaboration with other class
members best suited to telephone communication. Course
audio may be delivered via telephone during these lab and
classroom collaboration hours. To reduce unexpected
charges, be aware of your individual cell phone plans and
minutes allowed. Phone service provider charges will not be
paid by GK Cloud Solutions .
Self-Paced Ordering Information
Individual products that are sold as components of a multiproduct package or bundle are not eligible for refund. Any opened or accessed product is not eligible for a refund
Redeem-Keys are not included. Transferring or sharing your Redeem-Keys or login credentials with anyone else is a violation of the licensing agreement and is subject to legal action.
Cancellation Policy for Self-Paced Web Delivery: Online subscriptions cannot be cancelled or refunded.
System Availability:
System will be available
24/7/365 except during scheduled maintenance. Regular
maintenance is scheduled nightly from 1:00 a.m. to 1:15
a.m. IST. An optional window is available every Sunday
between 3:00 p.m. and 4:00 p.m. IST and can be used for
general system maintenance. This window is used
approximately once per quarter. Major software
upgrades/releases are performed approximately once per year
and often require a larger upgrade window. These upgrades
are carefully planned and take place outside of normal
business hours.
Data Backup:
GK Cloud Solutions
hosting support services provides backup services to secure
data in the event of a system failure. These backups are
scheduled on a daily basis to ensure data integrity and
overall system performance. Full system backups also occur
immediately before any hardware or software change is made
to the system.
Service
Interruptions:
If it becomes necessary
for GK Cloud Solutions to schedule additional maintenance
that may cause system interruptions outside of the
regularly scheduled maintenance time and a customer has
provided a designated Administrative Contact,
GK Cloud Solutions will use commercially reasonable efforts to
provide prior notification of such interruptions to the
customer's designated Administrative Contact in the form of
a "News Flash." Interruptions are scheduled to minimize
their impact on users. Interruptions are scheduled outside
of the "workday" as much as possible.
Infrastructure
Support:
Infrastructure support is
intended to maintain continuous access to the hosted
Self-Paced applications and content. GK Cloud Solutions
Hosting Services will provide infrastructure support for
e-learning, which includes:
24/7/365 network hardware and application monitoring
Network performance monitoring.
System support engineer services.
Software engineer services (as needed).
Hardware upgrades, replacements and maintenance
Application, OS, database and content backups.
Service Availability
Definition:
Service availability is
defined as the amount of time (excluding scheduled
maintenance downtime) GK Cloud Solutions Learning is
available and capable of providing service, and it varies
by product. Service availability for a given month is
calculated as a percentage equal to [(number of minutes the
service is available in the month less the number of
minutes of scheduled downtime during the month) / (total
number of minutes in the month less the number of minutes
of scheduled downtime during the month)]. Service is deemed
"available" if all matters within the control of
GK Cloud Solutions or its agents necessary to make the service
available are in place and are in working order.
Availability of any service or product delivered by use of
the Internet or other internetworking technologies is also
dependent on many factors out of the control of GK Cloud Solutions
, including but not limited to interruptions to
the Internet, interruptions in phone service, interruptions
in service by customer's Internet Service Provider or other
interruptions in service caused by matters outside of the
control of GK Cloud Solutions or its agents.
Customer Feedback:
If you feel that GK Cloud Solutions has not provided the
level of service you expect, you may email a complaint
to
[email protected]
GK Cloud Solutions will respond in writing within five business days of
receipt of any formal complaint. If upon receipt of such a
complaint, GK Cloud Solutions 's service logs indicate that
during a one-month period including the period specified in
the complaint, the service availability has not exceeded 99
percent, customer may receive a refund representing 50
percent of license fees paid by customer for the month in
question. Should service availability drop below 99 percent
for any three consecutive months or for four months within
a one-year period, customer may terminate its license and
receive a refund of all pre-paid license fees for any
remaining term on customer's license.
Cancellation Policies
and Notice Period
If your purchase is made
using a discount, promotion or special program additional
terms and conditions may apply.
GK Cloud Solutions - Delivered Cancellation Policy:
If you are unable to
attend your scheduled training class, please call +91
95381 69699. In order to receive a refund for prepayment,
you must cancel or reschedule your registration 16 or more
calendar days prior to start date of your scheduled class.
Failure to provide the required notification will result in
full charge of the course. If a student does not attend a
scheduled course without the required prior notification,
the funds will be forfeited and rescheduling will not be
allowed. Within the required notification period, only
student substitutions will be permitted. Rescheduling is
permitted at any time with 16 or more calendar days'
notice. Enrolments must be rescheduled within three months
of the cancel date or funds on account will be forfeited.
Self-Paced Training:
Online subscriptions
cannot be cancelled or refunded.
Copyright
Infringement:
All GK Cloud Solutions
courses are copyrighted. Any unauthorized duplication is
not allowed.
Non-discrimination
Statement:
GK Cloud Solutions is
committed to the principle of equal opportunity in
education and employment. GK Cloud Solutions does not
discriminate against individuals on the basis of race,
colour, religion, sex, sexual orientation, gender identity,
national origin, ancestry, age, disability, veteran status
or any other category protected under applicable law in the
administration of its educational policies, admissions
policies or employment policies